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How much does this program cost?
Our program is tailored to fit just about any budget. The first step we want to accomplish is to understand the needs of your business and to provide you with a visual map that identifies the processes and solutions to where you want to take your legal practice. We then determine the scope of what your project would look like and the costs for attaining.
If we implement a payment system to work with our systems, what are the fees?
The fees are as follows:

American Express Merchant Rate - 2.89% + $0.15 per transaction2
Merchant Rate For Other Major Payment Cards - Starting at 2.29%3
Processing Fee For All Payment Cards - $0.29 per transaction4
eCheck (ACH) Check Rate - $0.55 per transaction
Is the pricing per user license a set price?
The price per user is a standard price. Cloud computing vendors tend to leave their pricing flexible, but overall, they either stay the same or reduce over time from competition.
Is this program specialized for law firms?
Yes! It is designed especially for attorneys and law firms. Your system is built to help a law practice be productive and get new customers.
What are the contract terms with the cloud computing vendor? What happens if we change vendors?
You will have an annual contract for your cloud workflow system. You can change after the year is completed.

Do we need virus protection on local machines for cloud applications?
If you are going to maintain any local files or programs personally, then virus protection would be advisable. Otherwise, your cloud applications are not affected by viruses. They run online apart from your local computing environment.
How do we protect against viruses?
Virus management is done by the host software company in a cloud computing environment.

What type of optimization do you offer for pay-per-click campaign optimization?
We optimize manually and I can send you the Standard Service Offering information upon request.

Are they any SEO benefits from implementing an automated buying process?
Yes, the automated buying process focuses heavily on nurturing a customer, especially through content, which they seek as part of their buying process. This content is part of an SEO strategy as well as optimization done to the site for ongoing SEO.
Does the Legal Automated Buying Process include migrating all the pages from my current websites?
You will have new landing pages which work with the logic, lead scoring and nurturing strategy specific to your focused target audience. We can benchmark your current sites to ensure continuity of brand and messaging.

With the automated buying process, do you also handle our pay per click campaign?
The automated buying process involves initial setup and optimization of your pay-per-click campaign over a 4-week timeframe. Thereafter, you can purchase ongoing service for updates and optimization as a separate Standard Service Offering.

Are our mobile devices set up along with the cloud business systems we set up?
Your mobile devices are part of the initial setup in Step 1 of the process. Thank you.
What is the maximum amount of storage of data we are allowed with no additional surcharge?
Your organization has 1GB of database storage and 1 GB of file storage with your standard license fees for your Legal Workflow Management System.

Your Legal Document Management System has 1 GB of shared storage per user.

After all is initially setup, is there technical support available thereafter?
You will have a project management area where all support will be managed. This is your customer portal with AscendWorks where our team will answer any questions or resolve any systems issues related to the launch of your system. If you would like to have an ongoing maintenance contract for monthly support, this is also available.

Does our calendar, and contacts sync "real time"?
Calendar and contacts are automatically updated. There is not a client in cloud computing, thus all data is real-time. In the case for your mobile device, it will sync real-time based on the device you have. We advise on using an Android mobile device. Other devices may sync every 15 minutes.
Does the cloud business system allow for form letters and emails to be created?
Yes, the system will allow for merging into form letter templates and emails. These will be customized and designed for your workflow process.
Is there a customer portal and is there a cost?
There is not a user charge for your customer's user portal access to their cases. The case information will show information you choose to share in a secured portal environment. Your client can only access if they have been give a username and password you supply.
Is there minimum internet bandwidth requirement to use cloud computing effectively?
DSL speeds or above will allow for an effective cloud user experience.